Frequently asked questions
Privacy & security
Does Tailon have access to my source code?+
No. Tailon connects via a Sentry webhook and only reads the alert payload: no SDK installation, no repository access, unlike Sentry's own Autofix, for example.
What data from an alert does the model get to see?+
Only the title, error level, culprit, project, and a stacktrace summary. Cookies, IP addresses, headers, and other user data from the Sentry payload are deliberately filtered out before anything goes to a language model.
Is my data used to train models?+
No. Alert payloads are only used to run the triage for you, not to train models.
How long do you keep my data?+
Triaged incidents stay visible in your dashboard so you can look back at your history. A concrete retention policy will follow once Tailon is out of its test phase.
What happens to my data if I stop?+
Your incidents and Sentry connection stay stored until you delete them yourself or contact us. An automated deletion flow on cancellation isn't live yet.
Technical
What exactly is on-call triage?+
Judging an incoming notification for urgency before a human needs to look at it. Tailon automates that first judgment with an AI model, so you only see the notifications that actually matter.
Can I choose which AI model does the triage?+
Yes, you choose a fast/cheap model for the first classification and a more thorough model that only kicks in when in doubt or urgent.
What if Tailon misses an urgent incident?+
When in doubt, Tailon always rounds urgency up: better an unnecessary email than a missed outage. No AI system can offer full certainty; treat every diagnosis as a hypothesis, not a guarantee.
Does this also work with Datadog or PagerDuty?+
Not yet: the MVP only supports Sentry. More sources are on the roadmap.
Does this also work with a self-hosted Sentry instance?+
In principle, yes: Tailon expects the same webhook payload that both Sentry SaaS and a self-hosted Sentry send via an Internal Integration. This hasn't been separately tested against a self-hosted instance yet.
How much time passes between an alert and the email?+
Usually a few seconds: verification, whitelist filtering, AI review, and email all run synchronously as soon as the webhook arrives. An outage at the email or AI provider can add delay; there's no hard SLA.
Billing
Can I cancel anytime, and do I get a refund for the remaining days?+
You can cancel anytime through the 'Manage subscription' button in your dashboard (Stripe Billing Portal). Your plan stays active until the end of the current period; there's no pro-rated refund for the remaining days.
What happens if I go over my monthly limit?+
Right now there's no hard cutoff yet: that balance check is still on the roadmap. Your usage is visible in your dashboard either way.